Returned items must be unworn, unwashed and unaltered, with no signs of wearing (makeup marks, scent of perfume or odour etc.) with all tags attached in the original packaging. Any gifts must be returned as well, unless the remaining items still meet the threshold.
Defective items
In the unfortunate and unlikely event of receiving a defective item, a replacement for the same design, colour and size will be provided. Exchanging for a different item will be treated as change of mind returns. Processing of defective items requires you to contact us and provide clear photos of the defect, with tags still attached.
NOT considered defects: (1) removable loose threads, (2) characteristics noted on the detail page, (3) size tolerance within ±1–2 cm, (4) material-related odour, (5) faux fur shedding, (6) heat-erase pen marks removable with steam.
Return process
1. Contact us at contactvierge@viergeofficial.com with your order number and details of items to be returned, within 7 days of delivery (14 days for store credit for HK customers).
2. Upon approval from our Customer Service team, you will received a Returns No. and address. Pack the product as received, including all packaging items (hangers, poly bags etc.) and gifts. Additional fees may apply if any items are missing.
3. Arrange pick-up with your choice of courier, please note the package must be trackable. Please send us the tracking number upon pick-up for more efficient processing.
4. Returns will be processed within 3–5 business days once we have received the package. Refunds will be made to your original payment method, the processing time will depend of your payment service provider; please note we do not have control over that.
